Working With Me2019-02-07T02:57:44+00:00

Working With Me

Here are some of the most frequently asked questions I am asked.

I haven’t worked with you before. What do I do first?2019-02-07T06:48:51+00:00

There may be occasions when it is not suitable for me to work with someone. Therefore, it is always helpful to have an initial discovery call with me, so that we can both determine if I am the best person to help you. It should take no more than 15 minutes. Please note that this is not a free consultation and no health advice will be given. I will listen to your health concerns, ask you several qualifying questions and discuss the process of how we work together, if appropriate.

I have a few slots set aside each week for this, and if you’d like to book a time to speak with me, simply click on this link.

How do you work and what can I expect?2019-02-06T17:02:51+00:00

I use a Functional Medicine approach in my work, which means that I look to identify and address any biochemical imbalances in your body that may be contributing to your symptoms, with the goal of promoting optimal health. Please know that nutritional therapy is not a replacement for medical advice, and where relevant, I work alongside your medical doctor.

Initial programmes typically require 4 to 5 consultations over a period of 5 to 6 months, and depending on the degree of your health concern, this may extend to 6 to 12 months, although improvement is commonly experienced earlier than that. It is important to know that regular contact with you is needed over a period of time to get results.

Your first consultation

Before your first consultation, you will need to complete and return a Health Programme Questionnaire and Food Diary, to allow me to prepare beforehand. This is time dedicated especially to you.

At our first appointment (please allow up to 90 minutes), I will ask clarifying questions and we will discuss your health concerns and other factors including your life story, your health history, your family history, current and previous medications, your stress levels, exercise and dietary habits.

I will talk you through personalised explanations on how your dietary and lifestyle habits may be contributing to your health concerns, along with related recommendations. You will be provided with an Action Plan with clear guidelines on foods that you should add to your diet and any that you should avoid. You’ll also receive an example menu plan so that you’ll have an idea of what to eat and how to eat. These will be sent to you within 24 hours after your consultation.

In addition, I may recommend laboratory tests, which will provide us with insight on any internal imbalances in your body that may be contributing to your symptoms. This will allow me to further target and hone your programme, and allow us to monitor your progress over time as you work through your programme.

Your second consultation

During our second consultation (4 to 6 weeks later, please allow up to 75 minutes), we will go through your laboratory test results (if any), and we will discuss the deeper interactions between your body systems so you can understand how these may be contributing to your health concerns. The test results will also enable me to personalise and target a dietary supplementation programme specifically for you. Occasionally, there may be a need for a further test, and if so, I will discuss this with you. Further, if you are on any medications, I will check for any potential drug-nutrient interactions. Your Action Plan will be updated and sent to you together with your Supplementation Programme.

Your follow-up consultations

Your third and fourth consultations (usually monthly) are between 45 minutes and an hour long. During these appointments, we will review your programme in detail. We’ll look at your progress and discuss which recommendations have worked well for you, as well as those that haven’t been quite right. If you did any further tests following your second consultation, we will go through the results during your third appointment. Your Action Plan and programme will be adapted accordingly and sent to you within 24 hours after your consultation.

How many consultations will I need and how often will I see you?2019-02-06T17:03:59+00:00

It is difficult to say without knowing your specific goals and history. My ultimate goal is to get you feeling better, so that you can move onto a maintenance programme as quickly as possible. How quickly this happens depends on your individual circumstances, and your success with implementing your Action Plan and programme. I have found that most people see a marked improvement after 2-3 visits (2 to 4 months). However, many clients who come to see me have already tried many things, but have not found a solution, and sometimes, it may take longer. Based on my clinical experience, most clients have needed 4 appointments. I have generally found this to be the ideal time, as clients feel most able to stay engaged with and committed to their programme, and to maintain momentum and get the results they are looking for.

What are your fees and what does it include?2019-02-06T17:06:49+00:00

My consultation fees are as follows.

Extended 90-minute first appointment
(or at your request)                        £225.00
Second consultation (75 minutes)           £187.50
Follow up consultations (up to 1 hour)      £150.00

The time I spend on your case includes not just our consultation time, but also time spent before and after, in preparation for your consultations, such as reviewing your case history and test results (where relevant), going through related research literature that relates to your health concerns, to ensure the most up to date information, and putting together your diet, lifestyle and supplement programme.

Please note that the consultation fees do not cover the cost of any laboratory tests or supplements, which are to be paid for separately. The tests and supplements recommended are optional and will be discussed during our consultation.

Is there a cancellation fee if I can’t make it?2019-02-06T17:09:10+00:00

There is no charge if you cancel or move your appointment at least 48 hours ahead of time. However, if you can’t make the consultation, or you cancel or reschedule with 24 hours’ notice, there will be an administrative charge of £50. If you don’t turn up for your consultation or cancel on the day itself, your session will be deemed as taken and there will be no refund, other than in extenuating circumstances. This is because I invest time and research ahead of your appointment, and late cancellations do not allow for the booking of another appointment.

Can I get in touch with you between appointments?2019-02-06T17:10:23+00:00

Yes, of course. If you have a quick one-line question about your programme or a yes/no type question, want to update me on how you’re going or to celebrate a win with me, the best way is to drop me an email. As I spend most of my time either with clients or preparing and following up from client consultations, I am not always available on email, but I will usually respond within 1-2 working days.

If you have multiple questions or you’ve asked me a question that is going to take some time to answer, or if I need your input in order to be able to respond, I will let you know to book a one-off 20-minute check-in session with me. This can be by phone or Zoom and is charged on a pro-rata basis of the hourly rate.

That said, sometimes, clients feel that they would appreciate more support in implementing their programme, with coaching sessions in between the nutritional therapy consultations. For example, they may want to work out how to make time to plan and cook their meals, identify blockers to implementation, or focus more consistently on building new habits. If this is an option you feel you would like to consider, let’s discuss this during your first consultation.

How do I pay?2019-02-06T17:12:21+00:00

All payments are made at the time of booking for your appointment. All major credit cards are accepted. An invoice receipt will be sent to you after confirmation of your appointment booking is made.

Where are your consultations held?2019-02-06T17:29:53+00:00

Face to face in-clinic consultations are held at my London clinic in South Molton Street, Mayfair, Tuesday to Thursday, between 10 a.m. and 5 p.m.. Evening appointments up to 8 p.m. are available once a month. Ideally, we would meet in person, at least for our first consultation, so I strongly encourage you to come into my clinic in London. That said, I also hold consultations online for clients, using a secure platform called Zoom for our video calls, if you are unable to travel into London or meet with another local registered Nutritional Therapist.

How do I book a consultation with you?2019-02-06T17:16:45+00:00

If we haven’t worked together before, the first step is to book an initial discovery call with me. You can book a time for this by clicking this link.

Once we have had our discovery call, and if we have agreed to work together, I will send you a link where you can download a Health Programme Questionnaire (HPQ) and 5-day Food Diary, together with my Terms of Engagement and Nutritional Therapy Agreement & Consent Form.

Filling out your HPQ generally takes anywhere between 15 and 30 minutes, depending on how much detail you have to share with me. It is absolutely indispensable that you complete your HPQ and Food Diary ahead of your appointment. They give me a comprehensive review of your health concerns and help me build up a picture of your health history in advance of your consultation. They also enable me to prepare for your consultation and ask appropriate questions that lead to suitable recommendations. Please note that if I have not received your forms, I will not be able to see you.

Once your signed documents are received, you will be sent a link to book your first consultation.

Please note that all information you share with me is sent via a secure server that meets all the requirements for security and data handling as set out in the General Data Protection Regulation (GDPR) for the Information Commissioner’s Office (ICO) in the UK. In short, this means that no one else other than you and me (or my staff) can see any of your information.

I’ve booked my consultation. What’s next?2019-02-06T17:20:47+00:00

Once you have booked your appointment and paid, you will receive email confirmation of your appointment together with instructions on how to get to my clinic or how to connect in via Zoom, if we are meeting online. You will also receive an invoice receipt confirming your payment. Some people are curious as to why I ask for payment at the time of appointment booking. This is because it helps me keep my administrative costs down and saves time in not having to follow up for payments.

What about lab tests?2019-02-06T17:22:56+00:00

Lab tests are recommended on a case by case basis, at your second consultation, and are recommended if they will give us further insight into what is going on inside your body. It also allows me to more accurately determine a targeted and individualised programme for you. In the long run, this can work out more economically than a “trial and error” approach which may be needed if testing is not done. Please rest assured that I only recommend tests that are necessary for to help you achieve your goals. There is no “one size fits all” test protocol that I follow.

If you have any tests that have been done in the previous 3 to 6 months, please attach them to your Health Programme Questionnaire (HPQ). For any tests that are older than 6 months, let me know about those on your HPQ, but there is no need for me to see them in advance of your appointment.

What about my privacy and security of my information?2019-02-07T02:45:44+00:00

All your information is held in accordance with the Data Protection Act 2018 and complies with General Data Protection Regulation 2016 (GDPR). To read my Privacy Notice, click here.